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What is the hardest thing about your job?

Is it problem solving, physical labor or clients? #plumber

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John’s Answer

Just like many people in management the hardest thing about my job is often the interpersonal issues that can build up over time. Now, don't get me wrong, most people are professional and come to work, do there job and generally get along well but every so often someone needs to get pulled off to the side and spoken to. There is a saying "10% of your people cause 90% of your problems", and when it comes to building a good corporate culture or even just a pleasant work environment this can be true. Here are somethings you can do to prevent it from happening to you.

John recommends the following next steps:

Don't put up with catty, gossipy behavior. If you are the manager simple say something like, "Really Joe, tell me what the issue is but don't gossip." If your not the manager, walk away from the conversation. People will get the point you don't want to hear the gossip.
If you are a manger and see something small, kip it in the bud. Don't let things fester and grow out of control. It is a lot easier to correct a behavior early on than after a few weeks or years when people see it as normal.
Don't play favorites. This is destructive in many ways. People tend to like people like themselves so when you play favorites you end up working with a manage staff of clones of you. The problem is that anything you can't see coming, that you can't figure out, chances are neither will your staff. When you create a team you need people who can think differently and bringing along your closest friends might be fun in the short term but can lead to long term disaster.
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Tara’s Answer

Dealing with customers is challenging, getting them to pay.
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