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how is it possible to have honest communication about the health of patients?

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Debbie Yoro’s Answer

Interesting question! I'm a social worker and therapist. How to have honest communication when talking to patients about their health? I think it helps to start with having empathy and compassion. It also helps to be curious and asking about how they would like to receive the information. Some patients don't want to know everything. After giving difficult information to patients it's always good to check in with them about their thoughts and feelings. It helps when there is enough time given to do this kind of communication. Having the ability to regulate your own emotions during the process is also beneficial for your own well being. Sometimes being honest in uncomfortable, so accepting uncomfortable emotions is needed.
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Kavita’s Answer

Hi great question! I work as a Medical Assistant where it is our job to get all the correct information about and a patient and why they are there today to correctly report facts to the doctor, so honest communication is a very important part. First, I would say try to approach the situation from a neutral point of view, when asking questions try to maintain a neutral expression and behavior because you do not want to appear that you are accusing them of anything. It is important to never dismiss or disregard any concern they have. In addition, even if you believe they are not doing something correctly phrase it as a question rather than a statement, " How has it been having to redress the wound?" instead of " it doesn't look like you haven't been cleaning this up too well." Also, I have noticed some patients seem reluctant to speak so it is important to ask questions that will prompt them to speak. For example instead of a general "what do you do to help your condition?" ask "Do you use ice, rest, stretch when you feel the pain?" By using this method you will get more specific answers. Hope this helps!
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