2 answers
Vineeth’s Answer
Selda’s Answer
As a Customer support engineer we get to the office at 9 every morning( depends on our shift time), check our email to see if any problems developed overnight with the network. If everything seems to be looking fine, so we move on checking our backlogs and sending updates to our customers. Also check if there is any meeting for the day. depends of our shift hours we start taking cases and troubleshooting by the phone or on Webex during the day.