2 answers
2
Asked 550 views

Describe a difference tasks you were face with and how you addressed it

#career looking for jobs I’m practicing the interview

Answer This

+25 Karma if successful
From: You
To: Friend
Subject: Career question for you
2

2 answers

0
Updated
Share a link to this answer
Share a link to this answer

Kim’s Answer

Hi!

So, you are talking about situational questions. They get easier as you gain more work experience, and have something to relate to. Without work experience, you need to think about group projects at school, volunteer work, etc. When presented with this type of question, you need to recognize it has four components, which can be remembered as STAR

S: Situation - what did you have?

T: Task - what did you need to accomplish?

A: Action - what did you do?

R: Results - what was the outcome?

The employer will be evaluating your thinking processes, not your storytelling. But, you need to be able to paint the picture, so they are "in your shoes." I have several different scenarios I use, but here is one.

Question: tell me about a time you had to deal with a difficult customer.

Answer: While I was working at the state workforce center, I was meeting privately with a customer for the first time who was very defiant. She had her arms folded across her chest, and, by both her body language and words, I knew she resented being required to come in for weekly meetings with me. This was compounded by a racial- cultural difference between us, and previous bad experiences with my coworkers. My job required that I give her some job referrals at that first meeting. Rather than force these referrals on her, I told her I was not going to give her any that day, but that I would on the next visit. I told her I wanted to spend the time to get to know her, so I could give her appropriate referrals, and helping her with her resume. I advised my supervisor of my actions. The customer was appreciative and cooperative from that point forward. She got a job she wanted, and wrote a letter of commendation to my supervisor.

This example shows that I have the common sense to know when to break rules - here, the long term goal, getting her back to work, was more important than the immediate goal, giving her job referrals, which would have resulted in increased tension between us, and been counterproductive! It also shows that I keep my supervisor informed of my actions (all supervisors like this, as long as you don't over-do it!)And of course it shows my ability to treat clients with respect, read body language, etc.
0
0
Updated
Share a link to this answer
Share a link to this answer

Carole’s Answer

Interviewing is like a guessing game because you never know what kind of questions they will ask you. So here are a few suggestions I think are important; 1. First you have to have a good resume before you get an interview. They will look at that resume and ask you questions about what jobs have you had and how did you deal with difficult situations that you had in the job, so you must be able to recall those situations in which you gave some good advice to one of the people you worked with, or if you encounter a problem that was causing some issues and you were able to solve the problem.2. You want to be able to talk about your skills and how it would relate to the job that you are interviewing for. 3.You have to know why you would like to have this job, and you have to show a passion and interest for the this job. 4 you have to be able to show them how your skills can be very effective for this particular job that you are interviewing for.5. If they ask about your personal interests or hobbies you should be able to talk about those skills too. 6.If you have good problem solving ability its is usually good to talk about something you might have done in another job.7. You can get a friend or a family member to help you by asking them to ask you a few questions, and I will give you a name of a god interviewing book that you can look over and get more ideas. You might also want to look up some resumes either on line or in a book to
write your resume the proper way so that your skills and experience is complete. The name of the interviewing book is listed below.
If you follow some of the points this book will be very helpful for you and you get a lot of knowledge about interviewing.
I wish you the best , but ask you to please get book to help with the interviewing, this book can help you and give you more confidence when you have an interview.

Carole recommends the following next steps:

The 250 Job Interview Questions: written by Peter Veruki
0