6 answers
Emery
Student
Huntington Beach, California
1
Question
Asked
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Tips on high end restaurant hosting ?
I’m in need of some tips on hosting in a very high end restaurant setting, just a baby host asking for experienced customer service workers do’s and don’ts
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6 answers
Krishawna Crum
Credentialing Assistant 3
3
Answers
Oxford, Mississippi
Updated
Krishawna’s Answer
Hi! Thanks for inquiring. I will give board suggestions as expectations and requirements may vary for different businesses.
1. Please adhere to the dress code. (Your physical representation is what the customer notice before you say a word) This includes nails, hair, etc.
2. Learn the customs (culture) of the restaurant (Is this a tourist city, college town, etc. Customers appreciate knowledgeable hosts who are aware of the local culture.
3. Try to think of your role as "offering an experience for the customer " instead of a transaction. In other words, be attentive to their concerns from the time they enter the place of business until they leave. For example, if you see a customer struggling to locate the bathroom, either send someone to assist or you assist if you can.
1. Please adhere to the dress code. (Your physical representation is what the customer notice before you say a word) This includes nails, hair, etc.
2. Learn the customs (culture) of the restaurant (Is this a tourist city, college town, etc. Customers appreciate knowledgeable hosts who are aware of the local culture.
3. Try to think of your role as "offering an experience for the customer " instead of a transaction. In other words, be attentive to their concerns from the time they enter the place of business until they leave. For example, if you see a customer struggling to locate the bathroom, either send someone to assist or you assist if you can.
Karin P.
Lecturer
375
Answers
Durban, KwaZulu-Natal, South Africa
Updated
Karin’s Answer
Make sure you know how to handle customers with disabilities:
Is the restaurant wheelchair accessible? Is there a bathroom that is wheelchair accessible? Which tables are best to accommodate a wheelchair? What if there is more than one?
Pay attention to customers who are vision impaired or deaf. Is a braille menu available for blind customers? If someone has a service dog, where can they comfortably sit? Make sure the dog gets at least a bowl of water, maybe also something to eat. You can make someone's day if they feel welcome.
Is the restaurant wheelchair accessible? Is there a bathroom that is wheelchair accessible? Which tables are best to accommodate a wheelchair? What if there is more than one?
Pay attention to customers who are vision impaired or deaf. Is a braille menu available for blind customers? If someone has a service dog, where can they comfortably sit? Make sure the dog gets at least a bowl of water, maybe also something to eat. You can make someone's day if they feel welcome.
Doc Frick
Career Coach and Mentor
1616
Answers
California, CA
Updated
Doc’s Answer
Emery as the first person a customer meets when they walk through a restaurant’s door, a host or hostess is one of the most critical positions within hospitality. They often control the entire flow of the restaurant and can set the tone for the diners’ complete experience, ensuring that they walk away with only positive things to say. So... it goes without saying as a host you must be friendly. Every customer should be welcomed with a smile and their requests attended to in an efficient manner. As the first point of contact, you are setting the scene for what’s to come, so you should aim to make every guest feel important and comfortable at the same time. What’s more, nothing should be too much effort, a great host will endeavour to say ‘yes’ to every request.
Communication is essential in your hosting role, but it’s especially important in your hosting position. Therefore, a great host you should be articulate and well-spoken, both in person and on the phone. You should be able to adapt your communication style with any person and situation, responding to situations calmly and without delay. As a restaurant host, no two days are the same so it’s essential that you can roll with the punches, keeping a cool head in difficult situations. For example missing reservations to delayed orders, there is plenty of room to go wrong, so working with your team to find a suitable solution is a valuable skill.
Hopefully you'll find this helpful Emery
No restaurant runs with just one staff member, so as the host you need to be able to work well with others, collaborating to provide the highest levels of service for your guests. Whether communicating special dietary requirements to chefs, or jumping onto the floor when the wait staff are overwhelmed, being able to work well in a team makes a host one of a restaurant’s most valuable players.
Communication is essential in your hosting role, but it’s especially important in your hosting position. Therefore, a great host you should be articulate and well-spoken, both in person and on the phone. You should be able to adapt your communication style with any person and situation, responding to situations calmly and without delay. As a restaurant host, no two days are the same so it’s essential that you can roll with the punches, keeping a cool head in difficult situations. For example missing reservations to delayed orders, there is plenty of room to go wrong, so working with your team to find a suitable solution is a valuable skill.
Hopefully you'll find this helpful Emery
Doc recommends the following next steps:
James Constantine Frangos
Consultant Dietitian & Software Developer since 1972 => Nutrition Education => Health & Longevity => Self-Actualization.
6357
Answers
Gold Coast, Queensland, Australia
Updated
James Constantine’s Answer
Hello Emery!
Tips on High-End Restaurant Hosting
Hosting in a high-end restaurant setting requires a blend of professionalism, attention to detail, and an understanding of the unique expectations of guests. Here’s a comprehensive guide to help you navigate this role effectively.
1. Understand the Menu and Wine List
A thorough knowledge of the menu is essential. Familiarize yourself with:
Ingredients: Know what goes into each dish, including any allergens.
Preparation Methods: Be able to explain how dishes are prepared (grilled, sautéed, etc.).
Wine Pairings: Understand which wines complement specific dishes. This knowledge not only enhances the dining experience but also demonstrates your expertise.
2. Master the Art of Greeting Guests
The first impression is crucial in high-end dining:
Warm Welcome: Greet guests with a genuine smile and maintain eye contact.
Use Names: If possible, address guests by name; it personalizes their experience.
Body Language: Stand tall, be open and approachable; avoid crossing your arms or appearing distracted.
3. Provide Attentive Service Without Being Overbearing
High-end diners expect attentive service that respects their space:
Timing is Key: Approach tables at appropriate intervals; don’t hover but be available when needed.
Anticipate Needs: Pay attention to guests’ cues—refilling water glasses or offering additional bread without being asked can enhance their experience.
Discretion: Be aware of conversations at tables; avoid interrupting unless necessary.
4. Handle Reservations and Seating Efficiently
Managing reservations is critical in maintaining flow:
Confirm Reservations: Always double-check reservations upon arrival.
Seating Arrangements: Be mindful of seating preferences (e.g., quiet areas for business meetings) and accommodate special requests when possible.
5. Maintain Professional Appearance and Demeanor
Your appearance reflects the restaurant’s standards:
Dress Code Compliance: Adhere strictly to the restaurant’s dress code—typically formal or business attire.
Personal Grooming: Ensure that you are well-groomed; this includes neat hair, clean nails, and minimal cologne or perfume.
6. Communicate Effectively with Your Team
Collaboration with kitchen staff and other servers is vital:
Clear Communication: Use concise language when placing orders or relaying guest requests.
Team Support: Help colleagues during busy times; teamwork enhances overall service quality.
7. Handle Complaints Gracefully
Inevitably, issues may arise:
Listen Actively: Allow guests to express their concerns without interruption.
Apologize Sincerely: Acknowledge any mistakes made by the restaurant.
Offer Solutions: Propose remedies such as replacing a dish or providing a complimentary item if appropriate.
8. Follow Up After Service
Post-service engagement can leave a lasting impression:
Thank Guests Personally: As they leave, thank them for dining with you.
Invite Them Back: Encourage them to return by mentioning upcoming specials or events.
By adhering to these guidelines, you will not only enhance your skills as a host but also contribute positively to the overall dining experience at your high-end restaurant.
Top 3 Authoritative Sources Used in Answering this Question:
1. National Restaurant Association
The National Restaurant Association provides comprehensive resources on best practices in hospitality management, including insights on customer service excellence in fine dining settings.
2. Cornell University School of Hotel Administration
This institution offers research-based information on hospitality management principles and customer service strategies tailored for high-end restaurants.
3. The American Culinary Federation
The ACF provides professional development resources for culinary professionals, emphasizing standards for service excellence in upscale dining environments.
Probability that the answer is correct: 95%
God Bless You!
JC
Tips on High-End Restaurant Hosting
Hosting in a high-end restaurant setting requires a blend of professionalism, attention to detail, and an understanding of the unique expectations of guests. Here’s a comprehensive guide to help you navigate this role effectively.
1. Understand the Menu and Wine List
A thorough knowledge of the menu is essential. Familiarize yourself with:
Ingredients: Know what goes into each dish, including any allergens.
Preparation Methods: Be able to explain how dishes are prepared (grilled, sautéed, etc.).
Wine Pairings: Understand which wines complement specific dishes. This knowledge not only enhances the dining experience but also demonstrates your expertise.
2. Master the Art of Greeting Guests
The first impression is crucial in high-end dining:
Warm Welcome: Greet guests with a genuine smile and maintain eye contact.
Use Names: If possible, address guests by name; it personalizes their experience.
Body Language: Stand tall, be open and approachable; avoid crossing your arms or appearing distracted.
3. Provide Attentive Service Without Being Overbearing
High-end diners expect attentive service that respects their space:
Timing is Key: Approach tables at appropriate intervals; don’t hover but be available when needed.
Anticipate Needs: Pay attention to guests’ cues—refilling water glasses or offering additional bread without being asked can enhance their experience.
Discretion: Be aware of conversations at tables; avoid interrupting unless necessary.
4. Handle Reservations and Seating Efficiently
Managing reservations is critical in maintaining flow:
Confirm Reservations: Always double-check reservations upon arrival.
Seating Arrangements: Be mindful of seating preferences (e.g., quiet areas for business meetings) and accommodate special requests when possible.
5. Maintain Professional Appearance and Demeanor
Your appearance reflects the restaurant’s standards:
Dress Code Compliance: Adhere strictly to the restaurant’s dress code—typically formal or business attire.
Personal Grooming: Ensure that you are well-groomed; this includes neat hair, clean nails, and minimal cologne or perfume.
6. Communicate Effectively with Your Team
Collaboration with kitchen staff and other servers is vital:
Clear Communication: Use concise language when placing orders or relaying guest requests.
Team Support: Help colleagues during busy times; teamwork enhances overall service quality.
7. Handle Complaints Gracefully
Inevitably, issues may arise:
Listen Actively: Allow guests to express their concerns without interruption.
Apologize Sincerely: Acknowledge any mistakes made by the restaurant.
Offer Solutions: Propose remedies such as replacing a dish or providing a complimentary item if appropriate.
8. Follow Up After Service
Post-service engagement can leave a lasting impression:
Thank Guests Personally: As they leave, thank them for dining with you.
Invite Them Back: Encourage them to return by mentioning upcoming specials or events.
By adhering to these guidelines, you will not only enhance your skills as a host but also contribute positively to the overall dining experience at your high-end restaurant.
Top 3 Authoritative Sources Used in Answering this Question:
1. National Restaurant Association
The National Restaurant Association provides comprehensive resources on best practices in hospitality management, including insights on customer service excellence in fine dining settings.
2. Cornell University School of Hotel Administration
This institution offers research-based information on hospitality management principles and customer service strategies tailored for high-end restaurants.
3. The American Culinary Federation
The ACF provides professional development resources for culinary professionals, emphasizing standards for service excellence in upscale dining environments.
Probability that the answer is correct: 95%
God Bless You!
JC
Lisa Lim
8
Answers
New York, New York
Updated
Lisa’s Answer
Collaborate with your restaurant liaison to understand the profile of the attendees and their specific needs, such as dietary restrictions, and their seating arrangements. Review the menu and beverage choices thoroughly, and get approval from the dinner's host to ensure they're satisfied with the options. If the dinner is part of a multi-day event, find out what was served for lunch to offer a diverse dinner menu, particularly in terms of protein.
Discuss the overall experience, paying close attention to details like floral arrangements, seating assignments/name cards, and music. These should be agreed upon with both the restaurant and the person for whom you're planning the event. If the dinner is to celebrate a special occasion, brainstorm with the restaurant on how to make it memorable.
Lastly, plan the evening's timeline meticulously so that the service staff knows when to serve without disrupting any speeches or toasts. Ensure that drinks are topped up in time for any toasts.
Discuss the overall experience, paying close attention to details like floral arrangements, seating assignments/name cards, and music. These should be agreed upon with both the restaurant and the person for whom you're planning the event. If the dinner is to celebrate a special occasion, brainstorm with the restaurant on how to make it memorable.
Lastly, plan the evening's timeline meticulously so that the service staff knows when to serve without disrupting any speeches or toasts. Ensure that drinks are topped up in time for any toasts.
Alexis Shelton
Lead Server and Sommeiler
2
Answers
Rankin, PA
Updated
Alexis’s Answer
As someone with over 11 years of experience in the restaurant industry, here are some tips I think can help you thrive as a host in a high-end setting:
Polished Manners: Always use polite language such as “May I” or “It’s my pleasure.” Avoid overusing “Sir” or “Ma’am” unless you’re sure it aligns with the guest’s preferences—respect for gender identity is key in today’s hospitality industry.
Focus on Experience, Not Transactions: Guests in high-end establishments are seeking a memorable experience, not just a meal. Avoid transactional language like “How many in your party?” Instead, say, “Welcome! May I assist you in finding the perfect table this evening?”
Professional Presentation: As a host, you are often the first impression of the restaurant. Smile warmly, maintain good posture, and dress impeccably per your restaurant’s standards. These subtle cues convey confidence and attentiveness.
Adaptability: High-end restaurants often cater to diverse guests with unique needs. Stay flexible and observant to accommodate special requests or anticipate needs before being asked.
Be Genuine: While professionalism is crucial, don’t lose your personality. A warm, authentic demeanor can set guests at ease and make them feel welcomed.
Avoid:
Over-apologizing (e.g., “Sorry for the wait”). Instead, use positive phrasing like, “Thank you for your patience.”
Overstepping (e.g., engaging in conversations that feel too personal or making assumptions about guests).
Resources to Learn From:
How to Be an Exceptional Host (tips apply to hosts too).
Setting the Table by Danny Meyer (a great read on creating hospitality-driven experiences).
Best of luck—you’ve got this! Remember, hosting is a skill that improves with practice and observation. Take note of how your team members handle situations, and don’t be afraid to ask for guidance.
Polished Manners: Always use polite language such as “May I” or “It’s my pleasure.” Avoid overusing “Sir” or “Ma’am” unless you’re sure it aligns with the guest’s preferences—respect for gender identity is key in today’s hospitality industry.
Focus on Experience, Not Transactions: Guests in high-end establishments are seeking a memorable experience, not just a meal. Avoid transactional language like “How many in your party?” Instead, say, “Welcome! May I assist you in finding the perfect table this evening?”
Professional Presentation: As a host, you are often the first impression of the restaurant. Smile warmly, maintain good posture, and dress impeccably per your restaurant’s standards. These subtle cues convey confidence and attentiveness.
Adaptability: High-end restaurants often cater to diverse guests with unique needs. Stay flexible and observant to accommodate special requests or anticipate needs before being asked.
Be Genuine: While professionalism is crucial, don’t lose your personality. A warm, authentic demeanor can set guests at ease and make them feel welcomed.
Avoid:
Over-apologizing (e.g., “Sorry for the wait”). Instead, use positive phrasing like, “Thank you for your patience.”
Overstepping (e.g., engaging in conversations that feel too personal or making assumptions about guests).
Resources to Learn From:
How to Be an Exceptional Host (tips apply to hosts too).
Setting the Table by Danny Meyer (a great read on creating hospitality-driven experiences).
Best of luck—you’ve got this! Remember, hosting is a skill that improves with practice and observation. Take note of how your team members handle situations, and don’t be afraid to ask for guidance.