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What Career path do you plan to achieve?
Marketing
Customer Service
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6 answers
Hi Lucas! Can you give some more detail?
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Paul’s Answer
Nathaniel,
There are a lot of career paths available in customer service. Most people, like myself, start in entry level roles. For example, I starting taking calls at a contact center which taught me soft skills, patience, and organization. From there a lot of different directions became available such as leadership roles (supervisors and managers), data analytics, training, quality analysis, and more! I chose the leadership path and eventually had opportunities to lead global contact centers with over 1,000 employees. I plan to continue pursuing leadership roles in the customer service space so I can coach, mentor, and develop new leaders.
There are a lot of career paths available in customer service. Most people, like myself, start in entry level roles. For example, I starting taking calls at a contact center which taught me soft skills, patience, and organization. From there a lot of different directions became available such as leadership roles (supervisors and managers), data analytics, training, quality analysis, and more! I chose the leadership path and eventually had opportunities to lead global contact centers with over 1,000 employees. I plan to continue pursuing leadership roles in the customer service space so I can coach, mentor, and develop new leaders.
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Ryan’s Answer
Exploring a career in sales can open doors to tremendous flexibility and impressive income opportunities! It's a fantastic field to consider if you're seeking a dynamic and rewarding professional journey.
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JESSICA’s Answer
As previously stated, almost all careers start from entry-level roles. To advance, I recommend continuously building your network by connecting with colleagues. It's also crucial to consistently strive for growth and learning within your current role, your company, and the role you aspire to achieve.
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Anwaar’s Answer
Thanks for your question! It seems like you're really interested in marketing and customer service.
No matter what career path you choose, staying informed, building relationships, and constantly learning are key. With the rapid advancements in technology, there are always new processes and experiences to explore in these fields. It's crucial to keep up with your peers and the wider community to ensure you're always learning and developing your skills.
Embracing digital transformation and understanding new trends, like Artificial Intelligence, can also enhance your work in marketing and customer service. These tools can provide valuable support in your engagements.
Don't forget, there's a wealth of resources and shared experiences available for free. Participating in online and in-person community forums can help you build connections and learn from others in your field. So, keep curious, keep connecting, and keep learning!
No matter what career path you choose, staying informed, building relationships, and constantly learning are key. With the rapid advancements in technology, there are always new processes and experiences to explore in these fields. It's crucial to keep up with your peers and the wider community to ensure you're always learning and developing your skills.
Embracing digital transformation and understanding new trends, like Artificial Intelligence, can also enhance your work in marketing and customer service. These tools can provide valuable support in your engagements.
Don't forget, there's a wealth of resources and shared experiences available for free. Participating in online and in-person community forums can help you build connections and learn from others in your field. So, keep curious, keep connecting, and keep learning!
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Bret’s Answer
Hello Nathaniel,
You've asked a fantastic question! I'm incredibly lucky to be part of a company that encourages exploration across various departments and channels. This unique opportunity equips me with a diverse set of tools and skills, which I can then leverage in different roles within the organization. I find immense joy in both the marketing and customer service aspects of the business. They not only shed light on how the company builds its brand, but also add a human touch to the process. Ultimately, I aspire to become a Director of Sales or Operations - a goal I'm passionately working towards.
You've asked a fantastic question! I'm incredibly lucky to be part of a company that encourages exploration across various departments and channels. This unique opportunity equips me with a diverse set of tools and skills, which I can then leverage in different roles within the organization. I find immense joy in both the marketing and customer service aspects of the business. They not only shed light on how the company builds its brand, but also add a human touch to the process. Ultimately, I aspire to become a Director of Sales or Operations - a goal I'm passionately working towards.