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Haylee
Student
Ione, WA
3
Questions
Updated
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What skills are most important to learn for Medical Administration Assistant?
I am currently in Job Corps getting ready to chose my career. I want to stay in the medical field as my future job, however, I don't feel that CMA is right for me. I like office work, such as paperwork, organizing, etc.. I am still researching what jobs I want to do and I am interested in learning more about MAA as a profession.
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Shrungali Rathod
Asset Pricing Specialist
9
Answers
Dublin, California
Updated
Shrungali’s Answer
In this regard, an efficient Medical Administration Assistant requires several key skills while running day-to-day health operations smoothly and in a manner that keeps the clients satisfied. The following are considered some of the main areas of skill to focus on:
1. Administrative Skills
Scheduling and Appointment Management: Management of patient appointments, coordination with doctors/departments.
Filing and Record Keeping: Maintaining and organizing patient files, records, and confidential information.
Billing and Coding: Knowledge about the processes for medical billing, insurance claims, and coding systems such as CPT and ICD.
Data Entry: To enter data with respect to patient information in electronic health records and other systems accurately.
2. Communication Skills
Verbal and Written Communication: The ability to communicate clearly and politely with the patients, physicians, and staff by telephone, email, or in-person communication.
Customer Service: In attending queries, grievances, or concerns expressed by the patients with active listening skills and tactfulness.
People Skills: To work in a team, understand the needs of the patients, and always be friendly.
3. Clinical Knowledge
Medical Terminology: The knowledge of frequently used medical terminology to be able to communicate effectively with other medical staff and patients.
Compliance, Regulations, and Law: HIPAA and other health care regulations regarding patient privacy.
Basic Clinical Knowledge: Knowledge of general health care processes; this may differ based on the job description.
EHR Systems: Proficient in any of the electronic health records systems such as Epic, Cerner, AthenaHealth, and others.
Office Software: Effectively utilize Microsoft Office products - such as Word and Excel - in an administrative capacity.
Medical Billing Software: Knowledge of software systems to manage medical billing and claims, which may include Kareo, MediTouch, or similar programs.
5. Organizational Skills
Time Management: The ability to focus on multiple tasks and delegate some duties, meeting deadlines.
Attention to Detail: The accurate posting of data, correctness of billing, and maintenance of patient records prevent costly mistakes.
6. Problem-Solving Abilities
Conflict Resolution: The ability to professionally handle any disputes between patients or other staff members.
Critical Thinking: Solving administrative problems and adapting to changes in healthcare regulations or office practices.
7. Adaptability and Stress Management
Multitasking: The ability to handle multiple activities at once in a busy medical environment.
Stress Management: The ability to remain in control and productive during stressful moments is expected, especially when urgent situations need attention.
Mastery of such skills will help one to thrive in the field of medical administration and create an efficient workplace to facilitate patient satisfaction.
Good Luck .
1. Administrative Skills
Scheduling and Appointment Management: Management of patient appointments, coordination with doctors/departments.
Filing and Record Keeping: Maintaining and organizing patient files, records, and confidential information.
Billing and Coding: Knowledge about the processes for medical billing, insurance claims, and coding systems such as CPT and ICD.
Data Entry: To enter data with respect to patient information in electronic health records and other systems accurately.
2. Communication Skills
Verbal and Written Communication: The ability to communicate clearly and politely with the patients, physicians, and staff by telephone, email, or in-person communication.
Customer Service: In attending queries, grievances, or concerns expressed by the patients with active listening skills and tactfulness.
People Skills: To work in a team, understand the needs of the patients, and always be friendly.
3. Clinical Knowledge
Medical Terminology: The knowledge of frequently used medical terminology to be able to communicate effectively with other medical staff and patients.
Compliance, Regulations, and Law: HIPAA and other health care regulations regarding patient privacy.
Basic Clinical Knowledge: Knowledge of general health care processes; this may differ based on the job description.
EHR Systems: Proficient in any of the electronic health records systems such as Epic, Cerner, AthenaHealth, and others.
Office Software: Effectively utilize Microsoft Office products - such as Word and Excel - in an administrative capacity.
Medical Billing Software: Knowledge of software systems to manage medical billing and claims, which may include Kareo, MediTouch, or similar programs.
5. Organizational Skills
Time Management: The ability to focus on multiple tasks and delegate some duties, meeting deadlines.
Attention to Detail: The accurate posting of data, correctness of billing, and maintenance of patient records prevent costly mistakes.
6. Problem-Solving Abilities
Conflict Resolution: The ability to professionally handle any disputes between patients or other staff members.
Critical Thinking: Solving administrative problems and adapting to changes in healthcare regulations or office practices.
7. Adaptability and Stress Management
Multitasking: The ability to handle multiple activities at once in a busy medical environment.
Stress Management: The ability to remain in control and productive during stressful moments is expected, especially when urgent situations need attention.
Mastery of such skills will help one to thrive in the field of medical administration and create an efficient workplace to facilitate patient satisfaction.
Good Luck .
Thank you for taking time out of your day to respond to my question. I appreciate your feed back and I will take it into consideration as I explore this career.
Haylee