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Haylee
Student
Ione, WA
3
Questions
Asked
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What does a day in a life look like for a Medical Administration Assistant look like? What should I expect?
I am currently in Job Corps getting ready to chose my career. I want to stay in the medical field as my future job, however, I don't feel that CMA is right for me. I like office work, such as paperwork, organizing, etc.. I am still researching what jobs I want to do and I am interested in learning more about MAA as a profession.
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1 answer
Chinyere Okafor
Educationist and Counseling Psychologist
401
Answers
Port Harcourt, Rivers, Nigeria
Updated
Chinyere’s Answer
Hello Haylee,
What an interesting question you got here! As a Medical Administrative Assistant (MAA), your day typically revolves around managing the administrative tasks that keep a healthcare facility running smoothly. If you enjoy paperwork, organizing, and office work, this role could be a great fit. Here’s a general idea of what a typical day might look like:
Morning:
Arriving and Setting Up: You’ll likely start your day by preparing the front desk or office area. This might include checking emails, voicemails, and reviewing the day's schedule.
Patient Intake: You’ll greet patients, collect personal and medical information, and update their records in the system. If the facility uses electronic health records (EHR), you’ll be responsible for ensuring everything is updated.
Appointment Scheduling: Throughout the day, you might answer phone calls or emails to schedule, reschedule, or confirm appointments for patients.
Insurance Verification and Billing: You’ll verify patient insurance information, explain billing procedures, and possibly assist with processing claims or payments.
Midday:
Filing and Organization: You may spend time filing, organizing patient records, updating files, and ensuring all paperwork is completed correctly. In facilities that still use physical records, keeping them in order is important.
Coordinating with Medical Staff: You’ll communicate with doctors, nurses, and other medical staff to make sure they’re aware of any changes to patient appointments, records, or insurance information.
Handling Inquiries: Whether by phone, email, or in person, you’ll be the go-to person for answering general questions from patients and staff about office policies, appointments, or documentation.
Afternoon:
Preparing for the Next Day: Toward the end of the day, you’ll start preparing for the next. This might include ensuring all patient records are ready for upcoming appointments or following up on any outstanding tasks.
Administrative Tasks: You might assist with ordering supplies, processing paperwork for new patients, or completing data entry related to patient visits, insurance claims, or hospital records.
Checking Out Patients: After their appointments, you’ll help patients check out, schedule follow-ups, and process payments.
Key Skills for an MAA:
Organization: Keeping patient records and schedules organized is critical.
Communication: You’ll interact with patients, medical staff, and insurance companies.
Attention to Detail: From billing to patient records, accuracy is important.
Time Management: Juggling multiple tasks and keeping the office running smoothly requires strong time management skills.
What to Expect:
Pace: It can be fast-paced, especially in busy clinics or hospitals. You’ll need to manage your time effectively to handle multiple responsibilities.
Interaction: While you won’t be providing medical care, you’ll still interact with patients regularly. Good people skills are essential.
Technology Use: Expect to work with various healthcare management software, so being comfortable with computers is a plus.
If you enjoy office work, organization, and patient interaction, a career as a Medical Administration Assistant could be a great fit for you. It offers a stable job outlook and the opportunity to contribute to the healthcare field without the direct patient care responsibilities of a CMA.
Best wishes!
What an interesting question you got here! As a Medical Administrative Assistant (MAA), your day typically revolves around managing the administrative tasks that keep a healthcare facility running smoothly. If you enjoy paperwork, organizing, and office work, this role could be a great fit. Here’s a general idea of what a typical day might look like:
Morning:
Arriving and Setting Up: You’ll likely start your day by preparing the front desk or office area. This might include checking emails, voicemails, and reviewing the day's schedule.
Patient Intake: You’ll greet patients, collect personal and medical information, and update their records in the system. If the facility uses electronic health records (EHR), you’ll be responsible for ensuring everything is updated.
Appointment Scheduling: Throughout the day, you might answer phone calls or emails to schedule, reschedule, or confirm appointments for patients.
Insurance Verification and Billing: You’ll verify patient insurance information, explain billing procedures, and possibly assist with processing claims or payments.
Midday:
Filing and Organization: You may spend time filing, organizing patient records, updating files, and ensuring all paperwork is completed correctly. In facilities that still use physical records, keeping them in order is important.
Coordinating with Medical Staff: You’ll communicate with doctors, nurses, and other medical staff to make sure they’re aware of any changes to patient appointments, records, or insurance information.
Handling Inquiries: Whether by phone, email, or in person, you’ll be the go-to person for answering general questions from patients and staff about office policies, appointments, or documentation.
Afternoon:
Preparing for the Next Day: Toward the end of the day, you’ll start preparing for the next. This might include ensuring all patient records are ready for upcoming appointments or following up on any outstanding tasks.
Administrative Tasks: You might assist with ordering supplies, processing paperwork for new patients, or completing data entry related to patient visits, insurance claims, or hospital records.
Checking Out Patients: After their appointments, you’ll help patients check out, schedule follow-ups, and process payments.
Key Skills for an MAA:
Organization: Keeping patient records and schedules organized is critical.
Communication: You’ll interact with patients, medical staff, and insurance companies.
Attention to Detail: From billing to patient records, accuracy is important.
Time Management: Juggling multiple tasks and keeping the office running smoothly requires strong time management skills.
What to Expect:
Pace: It can be fast-paced, especially in busy clinics or hospitals. You’ll need to manage your time effectively to handle multiple responsibilities.
Interaction: While you won’t be providing medical care, you’ll still interact with patients regularly. Good people skills are essential.
Technology Use: Expect to work with various healthcare management software, so being comfortable with computers is a plus.
If you enjoy office work, organization, and patient interaction, a career as a Medical Administration Assistant could be a great fit for you. It offers a stable job outlook and the opportunity to contribute to the healthcare field without the direct patient care responsibilities of a CMA.
Best wishes!