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What is a help desk technician

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Emesha’s Answer

Hi Kalum that's a really good question. Help desk technicians play a very important role in IT and help keep an organization running they provide technical support and troubleshoot computer related issues. Check out the link below for more information on help desk technicians

https://www.fieldengineer.com/blogs/what-does-a-help-desk-technician-do
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Robin’s Answer

You can find the answer to this easily with google:
https://www.itcareerfinder.com/it-careers/help-desk-technician.html
... and that is also what a lot of being a help desk technician will be: googling to find an answer.
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Wilson’s Answer

Hello kalum J.

A Help Desk Technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software. A Help Desk Technician responds to customer queries to provide technical assistance.

Help Desk Technician Responsibilities:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Help Desk Technician Requirements:
An Associate's degree in computer science or related field.
A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.
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shannon’s Answer

Help Desk Technician Responsibilities:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
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Joanne’s Answer

I am not a help desk technician but in my career I use the help desk technicians when I have a problem with my computer.  A help desk technician is an IT professional who responds to problems IT users are experiencing.  The IT user will log an issue, it could be a password issue, difficulty with an application or a request for a new application etc.  The IT help desk technician responds to these requests for help either remotely or by contacting the user and helping to resolve their problem.

Joanne recommends the following next steps:

Try to make contact with a help desk technician to understand the role fully.
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