2 answers
2 answers
Updated
Haley’s Answer
Hi Karina!
I can't speak to your experiences, but I would start by looking at the required skills of a CNA, or the skills they are looking for in the job post. After that, think of a difficult situation, how you handled it, and how it would translate into that required or listed skill.
I can't speak to your experiences, but I would start by looking at the required skills of a CNA, or the skills they are looking for in the job post. After that, think of a difficult situation, how you handled it, and how it would translate into that required or listed skill.
Updated
Maura’s Answer
You may want to talk over the situation with colleagues or other professionals when handling a difficult situation, as long as privacy requirements are followed. In particular if you are dealing with a patient, I would seek assistance. I am not a CNA, but if I have to have a difficult conversation, I try to come prepared. I make note of the most important information that I must share, keeping this brief. If the conversation goes elsewhere, this helps me stay focused on what I want to make sure I communicate. I also try to listen patiently to others, ensuring I am respectful of their opinion and give them time to share their point of view. Or, if delivering difficult news, that I am genuinely compassionate and empathetic. Listening respectfully should probably be the first priority. So, to sum it up, I would be prepared to listen, confirm you understand others' points of view, share yours respectfully and kindly.