3 answers
Jason Rowland’s Answer
Hello. Thank you for submitting your question. In order to become Laptop Engineer you would need to complete your B.Sc (Bachelor of Science) or B.E. (Bachelor of Engineering) in Computer Science after completing your 2nd PUC/12th Standard (you should choose Physics, Math, Chemistry and Computer Science as your subjects). Once this is completed there is a course called A+ which will teach you the basics of hardware and parts inside a computer.
Sathish’s Answer
A tech support engineer aspirant should have knowledge on computer hardware and software. First go for computer hardware course where you can learn about basic hardware components of a computer, replacing parts, assembling a computer etc. next in software you have to go for a course to learn about operating systems. if you have enough budget, you can go for a Microsoft certified professional course.
If you want further advancement; one can also do hardware networking and MCSE certifications to master the subject. There are a lot of technical support professionals who has the knowledge but cant communicate effectively. Hence communication- written and verbal is very critical for a successful tech support professional