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How to be a career expert in BPO (Business Process Outsourcing) sector ?

I want to be. #business-development #industrial-engineering #bpo #business-process #outsourcing

business-development industrial-engineering business-process bpo outsourcing
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pranab’s Answer

You need to develop good understanding of business you want to be part off, having the technical know how as well as working on your communication skills .Good knowledge of business process engineering will help you in this

You can start as a project management intern where you can get good understanding of how to define, measure analyze, monitor and control processes that run different processes and become a PBO expert!!!!

Regards,
Pranab
iwork4dell
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aditi’s Answer

BPO (Business process outsourcing) is a way of offering a business, flexibility in their organisation. It is done by contracting of a specific business task to a third-party service provider. It is also known as information technology-enabled services.
Ensure all relevant communications, records and data are updated and recorded.
Advise clients on products and services available.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Maintain up-to-date knowledge of industry developments and involvement in networks.
Monitor random calls to improve quality, minimise errors and track operative performance.
Recording statistics, user rates and the performance levels of the centre and preparing reports.
Handle the most complex customer complaints or enquiries.
Organise staff, including shift patterns and the number of staff required to meet demand.
Coach, motivate and retain staff and coordinate bonus, reward and incentive schemes.
Forecast and analyse data against budget figures on a weekly and monthly basis.
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Elaine’s Answer

Hi,

Business Process Outsourcing encompasses many different fields so it depends on your specific interest. I've been in the field for 25yrs managing projects in the contact center industry. Within this specific branch of BPO are several functional areas....Technology, Project Management, Customer Service, Cyber Security, Telecommunications, Human Resources, Training etc. Other BPO industries specialize in Technology, Engineering, Consulting etc.
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Bo’s Answer

You will need to develop a good basis of understanding for the field of Business in which you want to be an expert and also have some very solid understanding of business process engineering. My suggestion would be to start with project management training, get involved in the field of business that interests you the most and develop your skills as a business process engineer. To be effective as a PBO expert you need a very good understanding of how to define, measure analyze, monitor and control processes.

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