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What is your view on the negativity mechanics get?
Often the stereotype of the crooked mechanic falls into someones head, but i wanted to know how often does it happen and how does it affect the morale of your shop?
#automotive #cars #ASE #Mechanic #tools
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3 answers
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John’s Answer
Generally, negative opinions or comments come from a bad experience. The auto business comes down to relationships. You should always treat people how you would like to be treated. Be honest with people about the problems with the car. You have to build trust with your customers, and that can mean admitting when you made a mistake, even if it means redoing the job at no cost to the customer. They come to you to solve their problem with their car, a big investment on their part, so treat them with care and good things grow by working to build that relationship. I hope this helped and I wish you the best on your journey>
JW
Check out Chris Collins on YouTube for build customer relations
JW
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Donna’s Answer
Arath;
People in general are always going to have opinions and when those opinions revolve around money they have to shell out for things like car repairs, plumbing, air conditioner repair, etc.... They see this money go out but don't have something shiny and new to show off. Additionally, in society a disgruntled or bad story travels further and faster than a good news story. Look at all the "fake news" around us. So working in the industry you have to separate yourself from the critics. If you work for a large company or dealer, you may not have control over the service and prices assigned to a specific act.
My best advice to you is to always be honest with your clients, even if you know if it is something they don't want to hear. Be conscientious of their time; sitting at a car dealer or being without transportation is already causing them some level of anxiety. Sometimes you may have to help clients think outside the box. If a repair is going to be cost prohibitive for them - is there something they can do to keep the vehicle going for a short time.
Keep your head up and don't be discouraged.
People in general are always going to have opinions and when those opinions revolve around money they have to shell out for things like car repairs, plumbing, air conditioner repair, etc.... They see this money go out but don't have something shiny and new to show off. Additionally, in society a disgruntled or bad story travels further and faster than a good news story. Look at all the "fake news" around us. So working in the industry you have to separate yourself from the critics. If you work for a large company or dealer, you may not have control over the service and prices assigned to a specific act.
My best advice to you is to always be honest with your clients, even if you know if it is something they don't want to hear. Be conscientious of their time; sitting at a car dealer or being without transportation is already causing them some level of anxiety. Sometimes you may have to help clients think outside the box. If a repair is going to be cost prohibitive for them - is there something they can do to keep the vehicle going for a short time.
Keep your head up and don't be discouraged.
Updated
James’s Answer
It is like anything you do you be honest and fair and don’t worry if people say bad things about you and do good work and you will get all the business you need to keep you busy.