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What does a Computer Service Technician do on a day-to-day basis ?

unit two lesson thirteen

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Daria’s Answer

A Computer Service Technician is responsible for maintaining and repairing computer systems and equipment for organizations and individuals. Here are some of the typical tasks that a Computer Service Technician may perform on a day-to-day basis:

1. Hardware maintenance: This involves diagnosing and repairing hardware problems with computer systems, including replacing faulty components and ensuring that all equipment is in good working condition.

2. Software installation and configuration: This involves installing and configuring operating systems, applications, and software updates on computer systems.

3. Network troubleshooting: This involves identifying and resolving network issues, such as connectivity problems, network hardware failures, and configuration problems.

4. Data backup and recovery: This involves creating backups of important data and ensuring that data can be recovered in the event of a system failure or data loss.

5. Security management: This involves implementing and maintaining security protocols and software to protect computer systems and data from unauthorized access and malicious attacks.

6. Customer support: This involves providing technical support to customers and end users, including answering questions, resolving issues, and providing training and guidance on the use of computer systems and software.

7. Documentation and reporting: This involves maintaining accurate records of computer systems and equipment, documenting repairs and maintenance tasks, and reporting on system performance and issues.
Thank you comment icon Thank you! Very insightful. Jasper
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Jarrel’s Answer

A computer service technician's day-to-day work consists of answering service tickets for various hardware/software issues for the business or establishment you are working for. Depending on the team and work environment you can pretty much organize the tickets and your schedule for how you see fit for the day. Usually, the end of your will be documenting what you did or what you plan to do with your unfinished tickets.

In more mid/senior roles you'll usually be apart of more meetings where you are discussing new software/hardware implementations talking with departments or customers on their specific needs and create timeline proposals for the work
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ALEJANDRA’s Answer

Computer Technicians have many different day-to-day responsibilities, such as installing new hardware or software systems, diagnosing computer issues that arise during the day, and maintaining them by updating the systems as needed. They also fix network connectivity issues.
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Joshua’s Answer

Computer Service techs are the "hands" of an IT department. They usually have knowledge of various operating systems (OS) and hardware (Servers/PCs/Laptops/Tabelets/Audio-Visual/Mobile Devices/etc). Their primary roles will revolve around keeping Local Area Networks (LAN) healthy, including any connected elements.
Some work may be applying software patches remotely, upgrading the RAM in someones laptop, changing a hard drive in a drive array (RAID), or troubleshooting connectivity issues related to hardware or software. These technicians should be equally comfortable doing "keyboard work" as well as physical work (using an array of hand tools Ex: screwdrivers, etc).
Computer Service Technicians should have soft skills like critical thinking (Ability to troubleshoot a problem logically from one end to the other), attention to detail (able to pick up on little differences or settings), ability to communicate clearly (whether internal or external customer service).
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Siva jyothi’s Answer

1.Fix the network connectivity issues
2.Configure Software and hardware and review for any patch upgrades required
3.Diagnose the technical issues and solution on day to day work
4. Learn Troubleshooting needs and Service repair needs
5.Analyze the root cause of the errors
6.Maintain and Manage system security updates
7.Maintain the inventory of computers in relevant tool
8.aim for Customer satisfaction while providing the service
9.Good knowledge on Technological equipment's like routers etc
10.Should be more professional in networking and software maintenance with strong technical support
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Robert’s Answer

The day-to-day for a Computer Services Technician can be very dynamic. The role is typically tied to an organization's Service Desk or Help Desk function. In most cases, the day is based on the support tickets that have been logged, and you will be working with users and stakeholders to help solve computer issues.

The range of issues can vary, but the role can be very rewarding as you help people solve problems. The role will also expose you to many different issues, which can help you learn and grow your skills.

This is typically great for launching a larger career in IT and can help you understand what you really want to do long-term.
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Charles’s Answer

Managing service desk requests
Walking around in the office building (or connecting remotely) and attending to people's requests (example: printer, computer not working, peripherals, security devices blocking computer)
Building friendly relationships with people
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Nicolas (Nico)’s Answer

A Computer Service Technician is going to vary heavily from company to company, but wherever you apply, you'll most likely use a ticketing system to track progress and understand what tools you'll need for a given job. Expect to be on site servicing devices either in an office setting, or some companies may have you travel to customer's locations to perform repairs. (That would be more of a mobile repair technician role). Prior to applying for a job, check the job description and depending on the state check the pay details and make sure it is something you're interested in before applying.
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