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What are some challenges you face when working with different people every day?
Knowing that we will see different people every day, what are the challenges you face when it comes to handling problems in a professional way?
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Melody’s Answer
Greetings Gloria,
Sooner or later, almost all of us will find ourselves trying to cope with how to manage conflict at work. At the office, we may struggle to work through high-pressure situations with people with whom we have little in common.
1. Put formal systems in place. Most jobs have a hierarchy or order that is supposed to help workers resolve conflicts and struggles. There are designated people to talk to about what you are experiencing.
2. Promote better feedback. You should be willing to talk out the issue or problem without promoting negative feelings and setting up unprofessional or unfriendly environments. You can control how you respond to many situations. You cannot control how others will respond. We all need to learn to identify personal triggers that cause us to take perceived criticism personally, for example.
3. Focus on the problem, not the people. Try to focus on the problem rather than the personalities involved. Remember that people tend to view conflicts quite differently, based on their individual perspectives. We need to remember the importance of exploring the deeper interests underlying the other party’s positions.
Sooner or later, almost all of us will find ourselves trying to cope with how to manage conflict at work. At the office, we may struggle to work through high-pressure situations with people with whom we have little in common.
1. Put formal systems in place. Most jobs have a hierarchy or order that is supposed to help workers resolve conflicts and struggles. There are designated people to talk to about what you are experiencing.
2. Promote better feedback. You should be willing to talk out the issue or problem without promoting negative feelings and setting up unprofessional or unfriendly environments. You can control how you respond to many situations. You cannot control how others will respond. We all need to learn to identify personal triggers that cause us to take perceived criticism personally, for example.
3. Focus on the problem, not the people. Try to focus on the problem rather than the personalities involved. Remember that people tend to view conflicts quite differently, based on their individual perspectives. We need to remember the importance of exploring the deeper interests underlying the other party’s positions.
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Karen’s Answer
Challenges can also be opportunities. While working with a variety of folks, we get to learn about their opinions and background if we take the time to ask. We don't need to agree with everyone, but good to know why they might feel as they do about different topics.
Difficult situations where you feel strongly about something or might need to enforce a rule, often it's best to first listen to the other person and then present your thoughts. Might be helpful to say things like "I hear you, and now we must move one."
With every good wish!
Difficult situations where you feel strongly about something or might need to enforce a rule, often it's best to first listen to the other person and then present your thoughts. Might be helpful to say things like "I hear you, and now we must move one."
With every good wish!
Thank you, Karen!