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What technologies/apps do you use and how do you use them during your work day?

My name is Aidan. I am a Job Corps student at Columbia Basin, I'll be going into cisco and was wondering what to expect when I get out

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David’s Answer

There are many tools that I use on a daily basis to, however, they change a lot. The tools might be for collaborating with other team members, updating databases or updating status for management etc.
For me the key thing I would suggest for someone starting a career is to be flexible. Work toward being a good communicator, collaborator and know how to get the most out of the tools that exist, including AI. Flexibility is key, the technology that is making a significant difference today is Agile. Designed for software development its ideology is being used in all areas of business and the principal reason is that it adapts to the environment and the needs of the customer. AI is changing the landscape of the job market, knowing how to take advantage of it is important. But more important is to adapt to the speed of change that AI will usher in.
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CharLynn’s Answer

Verizon has been enthusiastically embracing Artificial Intelligence to significantly elevate our customer interactions with our representatives. We're also harnessing the power of numerous applications such as LiveEngage for customer chats, Slack for seamless team and company-wide communication, and WebEx for engaging video meetings. Our commitment is to continually enhance your experience with us.
Thank you comment icon Thank you. Aidan
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Barak’s Answer

Hi, Aidan. In a tech company like Cisco, you'll likely use a variety of tools depending on your role and department, but here’s an overview of technologies and apps commonly used in tech environments and how they’re utilized:

Webex (Cisco): Cisco’s own collaboration tool is widely used for video conferencing, webinars, and team meetings.
Cisco DNA Center: If you're in networking, this tool is Cisco’s platform for network management and automation.
Wireshark: A network protocol analyzer used for troubleshooting and analyzing data packets in a network.
Cisco Packet Tracer: A network simulation tool that helps model networks, troubleshoot issues, and explore different networking protocols.
Cisco CloudCenter: Cisco’s own cloud management platform, used for hybrid cloud environments and automation.
Cisco Security Products: Cisco has its own suite of security solutions like Cisco Umbrella (for network security), Cisco AnyConnect (for VPN access), and Cisco SecureX (for security analytics).
Cisco DevNet: Cisco’s platform for learning and developing automation skills in network operations using APIs, scripts, and tools.
Cisco UCS: Cisco’s own computing systems used for server management and virtualization.
Cisco DevNet Sandbox: Offers virtual labs to test, develop, and simulate network environments.
At Cisco, you'll likely encounter a blend of these tools, particularly those focused on networking, security, and collaboration. Expect to engage with both technical (programming, networking) and non-technical (communication, project management) platforms, depending on your role. Good Luck .
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Charlotte’s Answer

Salesforce (to follow my pipe, activities), Slack (to communicated internaly and with my clients), messenger, Gmail, Linkedin, ChatGPT, Excel, powerpoint, Quip,
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Neeraj Kumar’s Answer

Throughout my workday, I predominantly utilize the following technologies and tools:

JavaScript & TypeScript: These languages are my go-to for front-end development. I especially love using Angular for crafting dynamic and responsive user interfaces that truly engage the user.

Angular.js: With Angular.js, I can create scalable and maintainable web applications that offer a smooth and seamless user experience. It's a game-changer!

Node.js: When it comes to back-end development, Node.js is my trusted ally. It allows me to build efficient server-side applications and RESTful APIs that power our services.

GCP (Google Cloud Platform): GCP is my preferred platform for managing and deploying web applications. It ensures our applications are not only scalable but also secure - a key aspect in today's digital world.

Git: Git is my tool of choice for version control. It fosters effective collaboration with my team and helps us maintain a robust and streamlined development workflow. It's all about teamwork and efficiency!
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Tasha’s Answer

Hi, Aidan. I work at IBM and I do have a technical background, but over the years I've moved into more sales and business roles. I wanted to reply here to show you the breadth of opportunities. These days, the three most frequent apps I use at work are email, spreadsheets, and internal apps.
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amber’s Answer

Technology is constantly advancing, and one of the exciting developments gaining traction is Artificial Intelligence, or AI. It's truly rewarding to broaden our knowledge about it. In my line of work, we've successfully incorporated AI into our systems, and it's continually improving.
Thank you comment icon Thank you so much, amber! Aidan
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Alejandra’s Answer

Hi Aidan!

As a customer success manager we use a lot of tools in our day-to-day:
Jira
Confluence
Trello
Gainsight
Slack
Zoom
Tableau
Salesforce
Gong
Google Workspace
Microsoft Office
AI - Gemini, OpenAI, ChatGPT
Mural, Miro, LucidCharts
Loom
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Biplab’s Answer

Depending on the role and how technical it is, I suspect you'll get a lot of variety in answers, but in my day-to-day here are some apps that I believe are universally useful and see a lot of use:

1. MS Excel
2. OneNote (or Word)
3. All MS Office Suite products

Some more specialized tools:

1. MS Project
2. JIRA
3. Confluence
4. Slack
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Andersen’s Answer

In my years working for software companies, the types of tech/ software you use range drastically. Generally speaking, email (Google, MSFT 365) is the standard. Comm tools like Slack, Teams, and Gchat are typical. After that, the type of role you focus on will determine the other services you will experience. Tools like CRMs, spreadsheets, and analytical tools like Tableau are often used in business-related roles. Jira/ confluence are often found in Engineering/ Software development. So, to answer your question, it depends on the type of roles you will have at the company.
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Michael’s Answer

Hi Aidan,

As a customer Success Manager at Okta I've found myself utilizing the following applications most frequently:

1. Matik
2. Tableau
3. Salesforce
4. Gainsight
5. Slack
6. Google Workspace
7. Asana

Of course this will vary across industries and companies, but applications such as these are typically ones that I find myself utilizing every day.
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Aengus’s Answer

Hello! I'm actively involved in the dynamic field of Technology Sales. Over the past year, I've increasingly been leveraging the power of ChatGPT to assist me in researching potential client companies. I use this tool to formulate a unique perspective on how my company's services can benefit these businesses. Furthermore, it helps me customize my communication to connect with various personas within these companies. For instance, when I aim to engage with a CFO, I focus on highlighting those aspects of our service that would be most appealing to a financial leader. I'm convinced that this approach will become even more integral in the future.
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Steve’s Answer

Hey Aidan - There are many evolving Commercial/Enterprise tools that have become standards in certain corperations as well as certain industries as shown in the previous answers . Addtionally, many corperations use their own in house built tools.. So there is oppportunities to learn to build these tools with gaining knowledge on programming languages (python, ruby on rails), orchastration , databases, web development, etc.
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Eric’s Answer

Even though I utilize some specialized applications, the ones I use most frequently are those that nearly every company has a version of. Mastering the use of spreadsheets, presentation software, word processing, as well as file management, collaboration, and communication tools, is absolutely essential. It's a common scenario where most individuals only tap into a small portion of these applications' potential. By acquainting yourself with the newly introduced features and capabilities, you can significantly boost your effectiveness and efficiency. This is particularly relevant now, with the advent of Gen AI being incorporated into these tools. So, seize the opportunity to learn how to utilize the tools your company offers!
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