Heidi Collins

Manager, Talent Acquisition

Management Occupations

San Jose, California

2 Answers

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Robert Mar 29, 2019 3325 views

Interview Q&A for Customer Success Management Role

1. Tell me about a time you went above and beyond for a customer. 2. How do you manage your time? 3.How did you handle an angry customer and what was the outcome? 4. Tools you use to measure success, and process to generate your reports? 5. How do you fight churn? These are popular CSM...

work interview customersuccessmanagment