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Describe your relationship with your clients.

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Rod’s Answer

Most of my adult career has been in the field of relationship management. The work I do is to advise and guide two or more parties into a beneficial partnership where all parties feel valued and are achieving their individual goals as well as the combined group goal. Relationship management is a transferable skillset and can be applied in many fields. It requires insight into psychology, sociology, customer service, negotiation training, relevant business knowledge and a heavy reliance on soft skills particularly good communication skills with am emphasis on listening.

My customer relationships are built on these foundations along with trust and empathy. My customers value me as a trusted advisor who is there to support their needs and goals. At it's best I am welcomed as part of their team and given complete access to their areas of business.
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Susan’s Answer

I am a sales person selling technology and have been for many years. As far as managing the client /customer relationship, one of the best skills to continue to work on is listening. It is so vitally important to have a good grasp on your client their needs, goals, and challenges that they face both professionally and personally. Knowing this information is so very vital to knowing how you are best able position your products and/or services to them. Truly believing in your products and/or services is very important as this is inherently conveyed through your interaction with all of your clients. Always try to help them look good within their company and role. You need to convince them that you are their true advocate and you are there to help them achieve their goals. It is important to communicate well with them, even to the point of over communication. Be attentive, prompt and empathetic to their needs, remember you are the customer advocate for your organization.
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