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Has it ever been hard to communicate with certain customers?

Lets say someone you know walks in and you don't like that person or its an ex but you still have to serve them. Is it hard for you to get the words out and talk to that person.

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Prerna’s Answer

Interacting with Customers - At times, it can be quite challenging, indeed! It's beneficial to keep in mind the reason behind our roles or jobs. You're present as a service provider, and they're there as a customer. That's the simple essence of the situation. Then, aim to conduct yourself as you would with any other customer. There's no need to go above and beyond or do less than required. Also, keep in mind that most of their responses are likely directed towards YOUR role, not YOU personally! (For instance, you don't set the company's rules!) Avoid taking things personally.

Once you've managed the situation effectively, commend yourself for exhibiting such professionalism!
Thank you comment icon Thanks for the help. Autumn
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Zaigham’s Answer

Absolutely, Autumn, it's true that some customers and clients can stir up our emotions, but it's crucial to stay professional at all times. There may be challenging situations, but if we pause for a moment and understand that "our actions mirror not just us, but also our business/brand", we can manage our issues more effectively. The truth is, we're never faced with a situation that's beyond our mental capacity - our mind is incredibly strong - we just need to discover the right strategies to tackle problems.
Thank you comment icon Thank you! Autumn
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Christian’s Answer

Some customers will require in depth, full explanation of menus and items involved. Some customers will need to walked through the entire menus.
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Ross’s Answer

Boy can I tell you tales. I currently work in senior living and have to translate things every day. "What do you want for breakfast?" and I have to figure out what "The food that folds" and "I want the red thing" (answers are omelet and cranberry juice) or residents that can only growl or point.
In the resort industry people feel more entitled because they are on vacation so patience is necessary. The thing to remember is that if you take the high ground and remain professional, you win in the long run.
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Nitanshi’s Answer

Hi Autumn,

Yes, it can be challenging to communicate with certain customers, especially if there are personal feelings involved. However, professionalism is key in such situations. Focus on providing excellent customer service by maintaining a friendly and courteous demeanor, regardless of personal feelings. Take deep breaths to stay calm, and remind yourself that your primary goal is to serve the customer to the best of your ability. If necessary, excuse yourself briefly to collect your thoughts before interacting with them. Remember, professionalism and maintaining boundaries are crucial in customer service roles.
Thank you comment icon Thanks for your encouragement! Autumn
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