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How to become a 911 dispatcher?
Lend your expertise: what does it take to become a 911 dispatcher?
Note: We've seen a lot of interest in this career, so we're looking for guidance from our community of professionals.
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Doc Frick
Career Coach and Mentor
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California, CA
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Doc’s Answer
In order to become a 911 dispatcher/operator, candidates must adhere to the minimum requirements: at least 18 years of age and have earned a high school diploma or a GED. Usually, most agencies will also require candidates to have a valid state driver’s license. For those individuals with the goal of advancing in this profession, a college degree often provides better career advancement and opportunities.
A related degree can provide you with unprecedented knowledge of highly relevant facets such as communications, emergency management, the criminal justice system and particular public safety standards.
Every state has different requirements when it comes to training for 911 dispatchers. Some states mandate training and continuing education, while others handle their own training within each agency. Training typically includes things like geography, dealing with high-risk situations and standard procedures and protocols. Operators are also trained in how to use special equipment and computer programs necessary for the job. As with the training, requirements for certification also differ from state to state. Many do require some sort of certification. One of the more common ones is the Emergency Medical Dispatcher (EMD) certification, which allows operators to assist callers medically over the phone. There are also some voluntary certifications that show the dispatcher's dedication to, and understanding of, the profession.
911 telecommunicator jobs are posted on online job boards just like any other role. You can search on Indeed or LinkedIn for roles in your area, or go straight to your local police department, sheriff’s office, or fire station for job postings. There are also opportunities to dispatch for private organizations like ambulance and medevac companies. You can also review the National Emergency Number Association Job Board.
A related degree can provide you with unprecedented knowledge of highly relevant facets such as communications, emergency management, the criminal justice system and particular public safety standards.
Every state has different requirements when it comes to training for 911 dispatchers. Some states mandate training and continuing education, while others handle their own training within each agency. Training typically includes things like geography, dealing with high-risk situations and standard procedures and protocols. Operators are also trained in how to use special equipment and computer programs necessary for the job. As with the training, requirements for certification also differ from state to state. Many do require some sort of certification. One of the more common ones is the Emergency Medical Dispatcher (EMD) certification, which allows operators to assist callers medically over the phone. There are also some voluntary certifications that show the dispatcher's dedication to, and understanding of, the profession.
911 telecommunicator jobs are posted on online job boards just like any other role. You can search on Indeed or LinkedIn for roles in your area, or go straight to your local police department, sheriff’s office, or fire station for job postings. There are also opportunities to dispatch for private organizations like ambulance and medevac companies. You can also review the National Emergency Number Association Job Board.
Thank you so much for being there for me Kim. Not only are you an amazing volunteer, but also an incredible mentor and true friend, thank you.
Doc Frick