8 answers
Troy
Student
Laurel, Maryland
1
Question
Asked
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What’s the best advice for someone transitioning to tech with bare experience?
After years of working in customer service & warehouse work, I believe a dead end jobs started to take fulfillment out of me. What are the best jobs to apply to get my foot in the tech world while acquiring certifications.
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8 answers
James Constantine Frangos
Consultant Dietitian & Software Developer since 1972 => Nutrition Education => Health & Longevity => Self-Actualization.
5724
Answers
Gold Coast, Queensland, Australia
Updated
James Constantine’s Answer
Hi Troy!
Embarking on a Tech Career: An Actionable Guide for Novices
Venturing into the tech sector can be a gratifying experience, particularly if you're transitioning from customer service or warehouse roles. Here's a practical guide to help you effectively navigate this career shift.
1. Pinpoint Your Tech Interests and Abilities
Before you start applying for jobs, spend some time pondering which technology areas fascinate you the most. The tech industry is broad, including fields like software development, data analysis, IT support, cybersecurity, and more. Think about:
Technical Skills: Do you have any computer or software experience? Are there particular technologies that pique your curiosity?
Soft Skills: Your customer service role has likely given you valuable soft skills like communication, problem-solving, and teamwork. These are easily adaptable to tech roles.
2. Explore Entry-Level Job Opportunities
Once you've pinpointed your interests, explore entry-level jobs that match them. Some typical entry-level tech roles include:
Help Desk Technician: This role entails providing technical support to users and troubleshooting problems.
Data Entry Specialist: This role involves managing and entering data into systems.
Junior Web Developer: If coding interests you, consider learning HTML/CSS and applying for junior developer roles.
Quality Assurance Tester: This role involves testing software for bugs and ensuring quality before launch.
IT Support Specialist: This role involves assisting with hardware/software issues within an organization.
3. Pursue Relevant Certifications
Certifications can greatly boost your resume and show your dedication to acquiring new skills. Here are some certifications to consider:
CompTIA A+: A basic certification for IT professionals that focuses on hardware and software troubleshooting.
Google IT Support Professional Certificate: An online program that teaches vital IT support skills.
AWS Certified Cloud Practitioner: If cloud computing interests you, this certification offers a foundational understanding of AWS services.
Microsoft Certified: Azure Fundamentals: A good starting point if you're exploring Microsoft's cloud services.
4. Expand Your Professional Network
Networking is vital in the tech sector. Connect with professionals via platforms like LinkedIn or local gatherings. Participate in tech-related discussions or seek guidance from those already in the field.
5. Obtain Hands-On Experience
Consider internships or volunteer roles that offer practical experience. Websites like GitHub can be handy for showcasing any projects or contributions you make while learning new skills.
6. Customize Your Resume and Cover Letter
When job hunting, tweak your resume to highlight relevant skills and experiences that match the job description. Highlight your customer service experience as it shows your ability to interact with people—a crucial skill in many tech roles.
7. Get Ready for Interviews
Research typical interview questions for the role you're applying for and rehearse your answers. Be ready to discuss how your past experiences can contribute to success in a tech role.
8. Keep Up with Industry Developments
The tech industry evolves quickly; keeping abreast of new technologies will help you stay competitive in the job market. Follow industry news sites, blogs, or podcasts related to your interest area.
Conclusion
Switching to a tech career from a different field might seem challenging initially; however, by pinpointing your interests, pursuing relevant certifications, networking effectively, obtaining practical experience, customizing your application materials, preparing for interviews, and staying updated on industry developments, you'll be well-prepared to successfully make this career shift.
Top 3 Credible Sources Used:
CompTIA - Provides detailed information on IT career-relevant certifications.
Coursera - Offers access to various professional certificates, including Google’s IT Support Professional Certificate.
LinkedIn Learning - Offers courses designed to build technical skills needed for entry-level positions in tech fields.
Blessings to you!
JC.
Embarking on a Tech Career: An Actionable Guide for Novices
Venturing into the tech sector can be a gratifying experience, particularly if you're transitioning from customer service or warehouse roles. Here's a practical guide to help you effectively navigate this career shift.
1. Pinpoint Your Tech Interests and Abilities
Before you start applying for jobs, spend some time pondering which technology areas fascinate you the most. The tech industry is broad, including fields like software development, data analysis, IT support, cybersecurity, and more. Think about:
Technical Skills: Do you have any computer or software experience? Are there particular technologies that pique your curiosity?
Soft Skills: Your customer service role has likely given you valuable soft skills like communication, problem-solving, and teamwork. These are easily adaptable to tech roles.
2. Explore Entry-Level Job Opportunities
Once you've pinpointed your interests, explore entry-level jobs that match them. Some typical entry-level tech roles include:
Help Desk Technician: This role entails providing technical support to users and troubleshooting problems.
Data Entry Specialist: This role involves managing and entering data into systems.
Junior Web Developer: If coding interests you, consider learning HTML/CSS and applying for junior developer roles.
Quality Assurance Tester: This role involves testing software for bugs and ensuring quality before launch.
IT Support Specialist: This role involves assisting with hardware/software issues within an organization.
3. Pursue Relevant Certifications
Certifications can greatly boost your resume and show your dedication to acquiring new skills. Here are some certifications to consider:
CompTIA A+: A basic certification for IT professionals that focuses on hardware and software troubleshooting.
Google IT Support Professional Certificate: An online program that teaches vital IT support skills.
AWS Certified Cloud Practitioner: If cloud computing interests you, this certification offers a foundational understanding of AWS services.
Microsoft Certified: Azure Fundamentals: A good starting point if you're exploring Microsoft's cloud services.
4. Expand Your Professional Network
Networking is vital in the tech sector. Connect with professionals via platforms like LinkedIn or local gatherings. Participate in tech-related discussions or seek guidance from those already in the field.
5. Obtain Hands-On Experience
Consider internships or volunteer roles that offer practical experience. Websites like GitHub can be handy for showcasing any projects or contributions you make while learning new skills.
6. Customize Your Resume and Cover Letter
When job hunting, tweak your resume to highlight relevant skills and experiences that match the job description. Highlight your customer service experience as it shows your ability to interact with people—a crucial skill in many tech roles.
7. Get Ready for Interviews
Research typical interview questions for the role you're applying for and rehearse your answers. Be ready to discuss how your past experiences can contribute to success in a tech role.
8. Keep Up with Industry Developments
The tech industry evolves quickly; keeping abreast of new technologies will help you stay competitive in the job market. Follow industry news sites, blogs, or podcasts related to your interest area.
Conclusion
Switching to a tech career from a different field might seem challenging initially; however, by pinpointing your interests, pursuing relevant certifications, networking effectively, obtaining practical experience, customizing your application materials, preparing for interviews, and staying updated on industry developments, you'll be well-prepared to successfully make this career shift.
Top 3 Credible Sources Used:
CompTIA - Provides detailed information on IT career-relevant certifications.
Coursera - Offers access to various professional certificates, including Google’s IT Support Professional Certificate.
LinkedIn Learning - Offers courses designed to build technical skills needed for entry-level positions in tech fields.
Blessings to you!
JC.
Edward Carr
Commercial Director
2
Answers
Leatherhead, England, United Kingdom
Updated
Edward’s Answer
Hi Troy,
Great question. Transitioning to the Tech industry is a super wide subject - but here goes. My role in tech is more towards the commercial and sales side of the house - however, I often see graduates, and employees like. yourself transitioning into the tech space through a few roles - here goes: Sales Development, and Business Development - these roles are a couple of great starting positions. They are customer facing, but sometime take the position of email or virtual call first approach. It can be a volume game, and the days are packed, but the experience and learning in Sales and Customer delight can be super rewarding.
From the SDR, BDR role, there's always a shot at Commercial Sales - again, this can be high volume; software and tech companies can ask you to find new customers that match the needs of the product or service, but also service and maintain the existing relationships with a customer base. Both challenging but with subtle differences in the plays or approach as you become a trusted advisor to the customer or prospect base.
Transitioning from the sales world in tech, I have seen and developed sales people into Customer Success Managers - this role is charged with maintaining the customer's momentum on the product or service - this could be users, functionality, or consumption based, to name a few. Either way, the objective is to keep the customer and their journey on the product fresh, but also maintain or grow revenue as a partnership to sales.
I trust this is useful.
Check out the SDR and BDR roles in Software or Tech Companies - don't be afraid of asking about career progression steps on these roles....
Great question. Transitioning to the Tech industry is a super wide subject - but here goes. My role in tech is more towards the commercial and sales side of the house - however, I often see graduates, and employees like. yourself transitioning into the tech space through a few roles - here goes: Sales Development, and Business Development - these roles are a couple of great starting positions. They are customer facing, but sometime take the position of email or virtual call first approach. It can be a volume game, and the days are packed, but the experience and learning in Sales and Customer delight can be super rewarding.
From the SDR, BDR role, there's always a shot at Commercial Sales - again, this can be high volume; software and tech companies can ask you to find new customers that match the needs of the product or service, but also service and maintain the existing relationships with a customer base. Both challenging but with subtle differences in the plays or approach as you become a trusted advisor to the customer or prospect base.
Transitioning from the sales world in tech, I have seen and developed sales people into Customer Success Managers - this role is charged with maintaining the customer's momentum on the product or service - this could be users, functionality, or consumption based, to name a few. Either way, the objective is to keep the customer and their journey on the product fresh, but also maintain or grow revenue as a partnership to sales.
I trust this is useful.
Edward recommends the following next steps:
Jason French
Sales
1
Answer
Indianapolis, Indiana
Updated
Jason’s Answer
An effective method to improve your skills and earn valuable certifications is by registering with Salesforce's Trailhead. This platform is free to use and offers a plethora of badges to earn in areas such as CRM administration or email content creation. These qualifications are important and attractive to potential employers.
TRAVIS UPCHURCH
Federal Contract Admin
103
Answers
Austin, Texas
Updated
TRAVIS’s Answer
Hello,
There is many free online certifications to reach your next goal. I would see what is currently offered by your employer. They may offer training for the Help Desk role you are seeking. See what they offer first.
There is many free online certifications to reach your next goal. I would see what is currently offered by your employer. They may offer training for the Help Desk role you are seeking. See what they offer first.
Gustensen Dabresil
College Student in Computer Science
10
Answers
New York, New York
Updated
Gustensen’s Answer
## Breaking into Tech: A Simple Guide
### Find Your Path
What interests you? Do you like fixing things, analyzing data, or creating software?
Build skills: Learn coding (Python, JavaScript), data analysis, or IT support basics online.
### Get Your Foot In
Start small: Look for entry-level jobs like tech support, data entry, or customer service in a tech company.
Learn while you work: Many companies offer training and certifications.
Network: Connect with people in tech to learn about opportunities.
Keep Growing
Practice: Build projects to show off your skills.
Get certified: Prove your knowledge with certifications.
Never stop learning: Tech changes fast, so keep up-to-date.
Remember: It takes time. Be patient, persistent, and focus on learning.
### Find Your Path
What interests you? Do you like fixing things, analyzing data, or creating software?
Build skills: Learn coding (Python, JavaScript), data analysis, or IT support basics online.
### Get Your Foot In
Start small: Look for entry-level jobs like tech support, data entry, or customer service in a tech company.
Learn while you work: Many companies offer training and certifications.
Network: Connect with people in tech to learn about opportunities.
Keep Growing
Practice: Build projects to show off your skills.
Get certified: Prove your knowledge with certifications.
Never stop learning: Tech changes fast, so keep up-to-date.
Remember: It takes time. Be patient, persistent, and focus on learning.
Betsy Walters
Technical Writer
25
Answers
Raleigh, North Carolina
Updated
Betsy’s Answer
Troy,
Numerous companies provide internship opportunities. These are excellent platforms to discover your preferred tech field and establish valuable connections. Completing an internship might even lead to a job offer from the same company. However, I believe it's crucial to first identify how your unique personality aligns with a tech career. Once you've done that, you can pursue further education or secure an internship as previously mentioned.
Wishing you all the best!
bw
Numerous companies provide internship opportunities. These are excellent platforms to discover your preferred tech field and establish valuable connections. Completing an internship might even lead to a job offer from the same company. However, I believe it's crucial to first identify how your unique personality aligns with a tech career. Once you've done that, you can pursue further education or secure an internship as previously mentioned.
Wishing you all the best!
bw
Yvonne Sellons
Customer Success/Relationship Management
1
Answer
Mission Viejo, California
Updated
Yvonne’s Answer
Your question is fantastic! It's clear that many individuals are eager to break into the tech industry, yet they're uncertain about the best approach. I'd suggest exploring the educational resources provided by Microsoft and Google Learning. Both platforms offer complimentary courses, and there's even the potential to earn certifications.
Consider identifying professionals on LinkedIn who hold the job title you're aspiring to. Don't hesitate to connect with them and seek their guidance. Ask them about their journey into the tech field, their first job, and any tips they might have. Remember, people are generally willing to lend a hand, but it's up to you to reach out and ask.
Best of luck on your exciting journey!
Consider identifying professionals on LinkedIn who hold the job title you're aspiring to. Don't hesitate to connect with them and seek their guidance. Ask them about their journey into the tech field, their first job, and any tips they might have. Remember, people are generally willing to lend a hand, but it's up to you to reach out and ask.
Best of luck on your exciting journey!
Melissa Ghazal
Technology Sales
4
Answers
Waterford Township, Michigan
Updated
Melissa’s Answer
I had success entering the tech field through a start-up company. While I did not have direct experience for the role at the time, I focused on how my skills would translate. Start-ups can be easier as a point of entry and they're typically fun environments too. An Account Manager role or BDR/SDR is a great place to get started!
The Trade Desk, Salesforce, and Google all have great (free) learning programs!
Spend time looking at roles at a few companies you admire or would want to work for, and work towards strengthening your skills & learning for the roles that most closely align to your interests.
Melissa recommends the following next steps: