Gemma Cipriani-Espineira
RVP Customer Success and Experience
Sales and Related Occupations
Boston, Massachusetts
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Mar 29, 2019
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Interview Q&A for Customer Success Management Role
1. Tell me about a time you went above and beyond for a customer. 2. How do you manage your time? 3.How did you handle an angry customer and what was the outcome? 4. Tools you use to measure success, and process to generate your reports? 5. How do you fight churn? These are popular CSM...