Would you prefer to speak with an agent on the phone or contact them online?

There is a bit of a debate in our office these days about emailing clients vs calling clients. As someone in the marketing department I want them to call and email the client at least 3 before giving up. Some of our sales staff are insisting that clients don't want to talk on the phone and just want to email them. I would prefer that our sales staff call, email, call, email, call, email when trying to get ahold of a client. Right now the process seems to be email, email... and that's kind of it. I don't think that's enough, but I am not a sales person. Any advice would be helpful.

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